Privacy policy
Last updated: 5 August 2026
VirtuKart operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience. VirtuKart is powered by Shopify, which enables us to provide the Services.
This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, make a purchase, or communicate with us.
Personal Information We Collect or Process
- Contact details including name, address, billing address, shipping address, phone number, and email address.
- Payment and transaction information including payment method, payment confirmation, items viewed, cart activity, purchases, returns, exchanges, or cancellations.
- Account information including login details, preferences, and settings where applicable.
- Communications with us, including customer support requests.
- Device and usage information including browser, IP address, network data, and site interaction information.
How We Use Personal Information
- To process payments, fulfill orders, arrange shipping, and manage returns or exchanges.
- To provide customer support and order communication.
- To improve the website, services, merchandising, and shopping experience.
- For security, fraud prevention, compliance, and legal obligations.
- For marketing and advertising, where permitted by law and your preferences.
How We Disclose Personal Information
We may share personal information with Shopify, payment providers, courier and fulfillment partners, analytics providers, customer support tools, marketing partners, and other service providers who help us operate the store. We may also disclose information when required by law or to protect our rights, customers, and services.
Relationship with Shopify
The Services are hosted by Shopify. Information submitted to the Services may be transmitted to Shopify and service providers, including parties located outside your region, as needed to provide and improve the Services.
Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, analytics, personalization, and advertising. You can manage cookies through your browser settings, though some features may not work correctly if cookies are disabled.
Security and Retention
We use reasonable safeguards to protect personal information. No security method is perfect, and we recommend not sending sensitive information through unsecured channels. We retain personal information as needed to provide services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of personal information we hold about you. You may also opt out of promotional emails using the unsubscribe link in those emails.
Third-Party Links
Our website may link to third-party websites or platforms. Their privacy and security practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time by posting a revised version on this page.
Contact
Business Name: Kartik Kaushik
Business Type: Sole Proprietorship
Storefront: VirtuKart
GST: 06DMZPK6692E1ZA
Email: support@virtukart.shop
Contact Form: Available on the Contact page
Support Hours: Mon-Sat, 10:00 AM - 5:00 PM IST
Address: House No-2409, Sarita Kunj, Delhi Road, Near Telephone Exchange, Bhagwati Sadan, Gurgaon, Haryana 122001, India