Terms of service
Last Updated: 5 August 2026
Welcome to VirtuKart. These Terms of Service govern access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to these Terms along with our Privacy Policy, Shipping Policy, and Refund and Return Policy.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to offer products and services online.
1. Who We Are
This website and storefront are operated by Kartik Kaushik (Sole Proprietor). Throughout the site, "we", "us", and "our" refer to the VirtuKart storefront operated by Kartik Kaushik (Sole Proprietor).
Business Name: Kartik Kaushik
Business Type: Sole Proprietorship
Storefront: VirtuKart
GST: 06DMZPK6692E1ZA
Email: support@virtukart.shop
Contact Form: Available on the Contact page
Support Hours: Mon-Sat, 10:00 AM - 5:00 PM IST
Address: House No-2409, Sarita Kunj, Delhi Road, Near Telephone Exchange, Bhagwati Sadan, Gurgaon, Haryana 122001, India
2. Acceptance of Terms
By accessing or using this website, you agree to these Terms of Service. If you do not agree, you should not use the website or place an order.
3. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
4. Use of Website
You may use this website for personal, lawful, and non-commercial shopping purposes only. You agree not to misuse the website, interfere with security, upload malicious code, or attempt unauthorized access to systems or customer data.
5. Product Information
We make reasonable efforts to keep product descriptions, images, specifications, and pricing accurate. Minor variations in color, packaging, dimensions, or features may occur because of supplier or manufacturer updates.
6. Orders and Acceptance
All orders are subject to acceptance, availability, serviceability, and verification. We may refuse, cancel, or limit orders in cases including stock issues, pricing errors, failed payment, suspected fraud, or resale activity.
7. Pricing and Payments
All prices are displayed in Indian Rupees (INR), unless otherwise stated. Payment options may include UPI, cards, net banking, wallets, and Cash on Delivery depending on serviceability and eligibility.
8. Shipping and Delivery
Shipping timelines, processing times, and delivery terms are governed by our Shipping Policy. We currently ship within India only, subject to serviceability.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Refund and Return Policy. Eligible returns may be requested within 14 days of delivery, and damaged, defective, or incorrect products should be reported within 48 hours of delivery.
10. Third-Party Services and Links
Our website may include links to third-party services, tools, payment providers, courier partners, or apps. Their services are governed by their own terms and policies.
11. Intellectual Property
Website content, images, graphics, logos, icons, and design are owned by VirtuKart or its content suppliers and may not be copied or commercially used without permission.
12. Limitation of Liability
VirtuKart is not liable for indirect, incidental, or consequential losses arising from use of the website or products, courier delays, technical interruptions, or improper product use, to the extent permitted by Indian law.
13. Governing Law
These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of the competent courts in Gurgaon, Haryana, India.
14. Changes to Terms
We may update these Terms by posting a revised version on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
15. Contact Us
Business Name: Kartik Kaushik
Business Type: Sole Proprietorship
Storefront: VirtuKart
GST: 06DMZPK6692E1ZA
Email: support@virtukart.shop
Contact Form: Available on the Contact page
Support Hours: Mon-Sat, 10:00 AM - 5:00 PM IST
Address: House No-2409, Sarita Kunj, Delhi Road, Near Telephone Exchange, Bhagwati Sadan, Gurgaon, Haryana 122001, India