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Refund policy

Refund and Return Policy

Last Updated: 5 August 2026

Thank you for shopping with VirtuKart. We aim to provide a transparent and reliable shopping experience. This policy outlines returns, refunds, replacements, and exchanges.

14-Day Return Window

You may request an eligible return within 14 days of delivery. Items must be unused, in new condition, with original packaging and proof of purchase. Return pickup is arranged free of charge for eligible returns.

Return Eligibility

  • Return requests must be raised within 14 days from delivery.
  • Items must be unused and returned with original packaging.
  • A valid order confirmation or invoice is required.

Non-Returnable Items

  • Opened or used personal care, hygiene, or intimate products.
  • Customized, personalized, or made-to-order items.
  • Products damaged because of misuse, improper handling, or customer-caused damage.
  • Items with tampered or missing serial numbers, labels, or packaging.
  • Clearance, final-sale, digital, or downloadable products.

Order Cancellation

Orders can be cancelled before dispatch by contacting support. Once an order has shipped, cancellation may not be possible and the return process will need to be followed after delivery.

Return Process

  1. Email support@virtukart.shop with your order number and reason for return.
  2. Attach clear photos or video if the product is damaged, defective, or incorrect.
  3. Our team reviews the request and shares the next steps.
  4. For eligible returns, return pickup is arranged at no cost to the customer.

Refund Policy

After the returned item is received and inspected, we notify you whether the refund is approved or rejected.

  • Prepaid orders: Refunds are processed to the original payment method within 5-7 business days after approval.
  • COD orders: Refunds are processed by bank transfer or UPI after return approval.

Refund timelines may vary depending on banking systems and payment providers.

Exchanges and Damaged Products

Exchanges are offered when the product received is damaged, defective, or incorrect. These requests must be raised within 48 hours of delivery with clear images or video.

Contact Information

Business Name: Kartik Kaushik
Business Type: Sole Proprietorship
Storefront: VirtuKart
GST: 06DMZPK6692E1ZA
Email: support@virtukart.shop
Contact Form: Available on the Contact page
Support Hours: Mon-Sat, 10:00 AM - 5:00 PM IST
Address: House No-2409, Sarita Kunj, Delhi Road, Near Telephone Exchange, Bhagwati Sadan, Gurgaon, Haryana 122001, India